Resource hub
Find the guide that matches your deposit issue.
Read up on the deposit situation that applies to you: missing scheme records, late protection, prescribed information, renewals, returned deposits and gathering evidence.
Check your eligibilityStart here
Start with the most common issues
Landlord Did Not Protect My Deposit
What tenants can check if a landlord or letting agent did not protect a tenancy deposit in England or Wales.
Read guide Late protectionDeposit Protected Late
How tenants can understand late tenancy deposit protection and the 30-day deadline.
Read guide Prescribed informationPrescribed Information Missing
What prescribed information means and why missing tenancy deposit paperwork can matter.
Read guideAll guides
Choose the issue that matches your tenancy.
Tenancy Deposit Compensation Guide
For tenants estimating what a deposit claim may be worth.
How to Check a Tenancy Deposit Scheme
For tenants who want to check whether a deposit is protected.
Evidence for a Tenancy Deposit Claim
For tenants gathering documents before taking next steps.
Can I Claim If My Deposit Was Returned?
For tenants whose landlord returned the deposit after a protection problem.
Tenancy Renewal and Deposit Protection
For tenants whose tenancy changed after the deposit was paid.
Letter Before Claim for Deposit Protection
For tenants preparing to raise the issue with a landlord or agent.
Section 21 and Deposit Protection
For tenants checking a Section 21 notice alongside deposit paperwork.
Not sure where to start?
Ready to check whether your situation qualifies?
The guides explain the rules. Your dates, documents and scheme records are what decide whether you have a claim.