Renewals can complicate the timeline
If you signed a new fixed-term agreement, changed tenants or moved from one agreement to another, keep every version of the tenancy documents.
Not sure what your paperwork means?
Check eligibilityUse the eligibility check as the next step before trying to work out the claim alone.
Landlord and agent changes
A sale, new landlord or managing agent handover can make deposit records harder to follow. Keep notices, emails and any updated scheme documents.
Check whether details still match
Compare the protected amount, address, tenant names and landlord details against the latest tenancy paperwork.