Who we are
RentersProtect is a trading style of Simmons Providence Ltd, registered in England and Wales (company number 09903601). Registered office: 44 Hulme High Street, Manchester, M15 5JP.
In this policy, "we", "us" and "our" refer to Simmons Providence Ltd trading as RentersProtect. "You" means anyone who visits rentersprotect.co.uk or uses our services.
What this website does
RentersProtect provides general information about tenancy deposit protection in England and Wales. This website does not provide legal advice.
If you choose to check your eligibility, you may be directed to a separate claim form hosted outside this website. That form is operated by our claims partner and is subject to their privacy notice as well as this one where we are involved in processing your information.
Information we collect
We may collect the following types of information:
Website usage information. When you visit our site, we may automatically receive technical data such as your IP address, browser type, device type, pages viewed and approximate location. This helps us keep the site secure and understand how it is used.
Information you send us. If you contact us by email or through a form, we collect the details you provide, such as your name, email address and the content of your message.
Eligibility and claim information. If you complete an eligibility or claim form linked from this website, we may receive personal details about you and your tenancy, such as your name, date of birth, contact details, property address, tenancy dates, landlord details and deposit information.
How we use your information
We use personal information to:
provide and improve this website; respond to enquiries; assess whether you may have a tenancy deposit protection claim; progress a claim on your behalf where you ask us to; meet legal and regulatory obligations; and prevent fraud or misuse of our services.
We do not sell your personal information.
Legal basis for processing
Under UK data protection law, we rely on different legal bases depending on the activity:
Consent, where you choose to submit an eligibility or claim form or agree to be contacted about your claim.
Legitimate interests, where we operate and protect this website, understand how it is used and communicate with you about a service you have asked about.
Legal obligation, where we must keep records or respond to lawful requests from regulators, courts or law enforcement.
Contract, where processing is necessary to provide claim-related services you have requested.
Who we share information with
We may share personal information with service providers who help us run this website, host our systems, process claim enquiries, communicate with you or meet legal requirements. These providers may only use your information on our instructions and must protect it appropriately.
We may also share information where required by law, to protect our rights, or where a business transfer affects Simmons Providence Ltd.
International transfers
Some of our service providers may process information outside the UK. Where that happens, we take steps required by UK data protection law to ensure your information remains protected.
How long we keep information
We keep personal information only for as long as needed for the purposes described in this policy, including while handling an enquiry or claim and for any period required by law afterwards. Website logs are usually kept for a shorter period unless needed for security investigations.
Cookies
This website may use essential cookies and similar technologies needed for security, performance and basic site functionality. If we use analytics or marketing cookies in future, we will update this policy and, where required, ask for your consent before placing non-essential cookies on your device.
Your rights
Under UK data protection law, you may have the right to request access to your personal information, correction of inaccurate data, erasure in certain circumstances, restriction of processing, objection to processing and data portability where applicable.
You also have the right to withdraw consent at any time where we rely on consent, and the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Children
Our services are intended for adults. We do not knowingly collect personal information from anyone under 18.
Changes to this policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last revised. Please check back periodically for updates.
Contact us
If you have questions about this privacy policy or want to exercise your data protection rights, contact us at [email protected].
Postal address: Simmons Providence Ltd (trading as RentersProtect), 44 Hulme High Street, Manchester, M15 5JP.