Protection alone is not enough
Your landlord had to give you prescribed information explaining where your deposit is protected, how disputes work and what details apply to your tenancy.
A vague email saying your deposit is safe is not the same as compliant paperwork.
RentersProtect checks your tenancy against the deposit protection rules at no cost.
Common gaps renters miss
You may have received a certificate but not the full scheme information. The address, amount or tenant details may be wrong.
These gaps are easy to overlook without knowing what the rules require, and they can still support a compensation claim.
This is worth checking properly
Prescribed information issues are not always obvious from a quick look at your emails. The timing and completeness of what you received both matter.
RentersProtect reviews your paperwork against the legal requirements so you do not have to guess.